Shipping policy

  1. Is COD Available?

    Yes, COD is available with additional fee of ₹ 79. However, keeping in mind the current public health situation, we would encourage using online payment options to help maintain low contact deliveries. 

  2. How Does The Delivery Process Works?

    We generally dispatch all our products on all days of the week. Dispatches might be affected on account of Holidays & Festival.

  3. What Is The Range Of Locations To Which We Ship Our Products?

    We ship products all over India.

  4. What Are The Shipping Charges I Need To Pay?

    Shipping charges may vary according to different modes of payment and on-going offers.

  5. How Can I Track My Order?

    You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.

    For orders that are dispatched via SPEED POST due to shipping address in restricted areas, the tracking details will be intimated separately; alternatively, you can reach out to us on care@thenaturalwash.com

  6. How Are The Items Packed At The Natural Wash?

    Each of our products are first bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like spray or glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging.

  7. By When Can I Expect My Order To Be Delivered?

    You can expect your order to be delivered within 7 - 14 business days for delivery, depending on your shipping address. However, deliveries may be affected in areas of Jammu & Kashmir & Ladakh regions apart from certain restricted area or other areas not served by our courier partners.

  8. What If My Product Is Returned Un-Delivered?

    The delivery of your product will be attempted 3 times by our courier partner. In case the product still remains un-delivered, it will be returned to TNW and will be re-shipped to you after coordinating with you.