Q.1 How can I contact “The Natural Wash “?

Ans For any queries/ complaints feel free to contact our customer support (10am to 6pm) (Mon-sat) @

Call/ WhatsApp +91-7878780909

E-mail- care@thenaturalwash.com

Social Media :- Fb messenger / DM Instagram / Live chat

Q.2 How do I check the product suit me or not?

Ans. We always recommend to do a patch test before using the products. Though all our products are made from natural ingredients but at times it doesn’t go well with all skin types due to one reason or the other.

Q.3 Can I return products if it doesn’t suit me?

Ans. We do not accept the returns on the basis of the products do not suit one’s skin type. Buying product is customer’s choice, our expert only recommends the product as per the concern’s.

Q.4 In case the amount is deducted twice from my account?

Ans. Under this case you can reach our customer support 

Q.5 What If I made a payment but didn’t receive any confirmation message?

Ans. It happens in case of technical glitch due to slow server. You may reach our customer support team for the same along with the payment deduction proofs.

Q.6 How can I return my product?

Ans. Kindly check Return/ Refund policy.

Q.7 Can I cancel my order or change any product in my order?

Ans. Orders once placed cannot be modified / Cancelled/ refunded.  

Q.8 How can I track my order?

Ans. You can track your order on our website :- https://tnw.shiprocket.co/

Q.9 How do I know my order is confirmed?

Ans. You will receive the notification on your registered mobile number / email with us.

Q.10. Do I need to have an account to place an order?

Ans. No, but we recommend to make an account either on our website or mobile app to make your shopping experience simple, quick and to earn rewards.

Q.11 How can I earn reward points?

Ans. You earn rewards points on all pre-paid order placed and the same can be claimed under the reward section, maximum points you can claim is 2000 points in single purchase.

Q.12 Do I receive an Invoice with my order?

Ans. Yes, a copy of Invoice is always enclosed with your order.

Q.13 How safe is it to use my debit/ credit card to make an online payment on our website?

Ans. We use 100% secure payment gateway for all types of payments. All of them are the best-in-class secure payment methods, so that we can ensure that all the transactions with us are processed in an extremely safe manner.

Q.14 Facing an issue while placing an order?

Ans. Get in touch with our customer support team, we will be happy to assist you and help you resolving your issue.

  1. 15 Can I change the address post shipping?

Ans. Order once gets into “Ready to ship” stage we are unable to accept any request.

Q.16 What payments do we offer?

Ans. We accept all online/ offline payment methods. You can use Debit cards, Credi cards, Net banking, UPI, Paytm etc.

Q.17 Is it possible to club two different offers or Promo codes?

Ans. You can avail one offer or apply one code at a time.

Q.18 Do you charge for shipping?

Ans.  We provide free shipping on all pre-paid orders and COD charged @ Rs.79/- per order subject to change without any prior notice. We ship all over India.

Q.19 Do we sell on E-commerce platforms?

Ans. Yes, we do sell on all e-commerce platforms like Nykaa, Flipkart, Amazon, Myntra, First Cry, Meesho, 1MG,  Purpelle etc. All our products there are genuine and authentic.

Q.20 Can we use your products during pregnancy?

Ans. Although our products are safe and natural, we still recommend to consult your physician / gynecologist before using them to ensure your safety.

Q.21 What is shelf life of your product?

Ans. All our products go through various levels of testing which ensure that they can be used up to 2 years from their manufacturing date. Although we recommend not to keep products for so long.

Q.22 Do I get information about offers expiry?

Ans. Our offers on concerned products shall be subject to change without any prior notice. Any offers currently applicable online, will be for limited time period and may change without any prior notice.

Q.23 Do you test your products on animals?

Ans. As much as we care for humans we care for animals, too. Therefore, we do not test our products on animals neither we use any animal by-product.

Q.24. Can children use your products?

Ans Yes, our baby care range is suitable for 0-14 years of age and rest most our products are suitable for above 16 years depending upon the nature of product. We always recommend to ask our experts on the same.

Q.25 Do you have similar products for men?

Ans. All our products are unisexual i.e., they are suitable for both men and women.

Q.26 Do you use strong fragrance?
Ans. Most of our products have natural fragrance while in some product we add essential oils to give same effect.

Q.27 Are your products suitable for sensitive skin?

Ans. We have a range of products that are prepared keeping in mind all different kinds of skin types therefore each product is dedicated to particular skin type. Although we still recommend the patch test before using any product and do ask our experts.

Q.28 Do you use preservatives for the products?

Ans. All our products are made from all natural ingredients and have natural/harmless preservatives added to it in one form or the other to maintain the shelf life of the products which in safe quantity.

Q. 29 What to do if my order shows delivered, but I haven’t received it?

Ans. You need to report non-delivery of the order, within forty-eight (48) hours of receiving the delivery notification by email/ call/ WhatsApp to us. After forty-eight hours (48)  we claim no liability. Once you raise a complaint with us, we will escalate to our logistic partner to investigate. The investigation process takes 7-10 working days, so kindly allow the same time.

Q. 30 What measures does we takes to ensure the products are not damaged during delivery?

Ans. We at TNW maintain a very high level of quality control. To ensure your products remain undamaged during the shipping process, we pack our products in bubble wrap and then in sturdy boxes. We store, manage and ship our products to you with the utmost care and efficiency.