6th Birthday Sale – FAQs
Q1. What is the delivery time during the sale?
Due to high order volumes, deliveries may take a little longer (7 to 15 Days) than usual. We’re working hard to ship your orders at the earliest.
Q2. How can I contact Customer Support?
For the fastest response, kindly reach us via:
- 📩 Instagram DM
- 💬 WhatsApp: 7878780909
Q3. Can I update my delivery address, contact, or pincode after placing an order?
❌ Address, contact, or pincode changes are not possible during the sale period. Please double-check your details before checkout.
Q4. Can I cancel, return, exchange, or request a refund?
All sale orders are final. No refund, cancellation, exchange, return, or replacement will be accepted.
Q5. Can I edit or modify my order once placed?
❌ No. Orders once placed cannot be modified.
Q6. Do I need a code to avail the flat 60% OFF?
No code required! .
Q7. Are there delivery charges?
- Prepaid orders → 49.
- COD orders → 89.
- In Flash Deal Delivery charges - 69
Q8. What is required to raise a discrepancy claim?
To claim any missing/wrong/damaged item:
- 📸 Provide a 360° unboxing video (covering all sides of the parcel, picture of invoice copy & picture of products ).
- Claims without video proof will not be accepted.
Q9. Will rains affect delivery?
Yes, due to heavy rains in some regions, deliveries may face slight delays. We appreciate your patience.
Q10. How to avail vouchers?
Voucher users need to choose products as per voucher terms & share the list at care@thenaturalwash.com or 7878780909 .
Q11. How can I participate in the Giveaway?
Simply shop for ₹1999 or more during the Birthday Sale & you’ll automatically get a chance to participate in the Giveaway. 🎁✨
Prizes include:
🛫 Dubai Trip | 📱 iPhone | 🛵 Scooty | 💨 Dyson Hair Dryer | ⌚ Apple Watch | 👜 Handbag
Q12. What is the 6PM Flash Deal?
Every day at 6:00 PM, selected products will be available where you can buy any 1 product at ₹66 + ₹69 prepaid shipping. The deal is limited stock only, valid for prepaid orders, and restricted to 1 product per order.
Q13. How can I avail the 100% Cashback offer?
Every day, 6 lucky customers will get 100% Cashback!
Here’s how it works:
- If your Order ID contains the digit “6”, you’re eligible
- Take a screenshot of your order confirmation showing the Order ID
- Post it on your Instagram Story and tag @thenaturalwash
- Winners will be contacted by our team for cashback processing
Q 14. Does my purchase contribute to any social cause?
Yes, Every order you place with TNW supports meaningful initiatives that create a better tomorrow.
- We support NGOs that work for girls’ education
- We contribute to tree plantation drives to build a greener planet
With every TNW purchase, a portion automatically goes towards these causes — no extra step needed.